Private and Home Test Kits (without professional collection and witnessing services)
By purchasing a DNA test from Journey Genetic Testing, either through our online order form, or over the phone, you are accepting, and agreeing to the following refund policy. You also agree that you understand, and accept, that there are no exceptions to this policy.
If the order is cancelled before the test kit has been shipped, the total amount will be refunded less an administration fee of $35. Once the test kit has been shipped, a 50% refund, less any shipping costs, will be issued provided that you return the unopened test kit to our corporate office. The unused test kit and Cancellation/Refund Request Form must be returned at your own shipping expense. If you return the unused test kit using the prepaid mailer inside the kit, an additional return shipping cost of $40.00 will be deducted from your total refund amount. Refunds may take up to 15 business days to process.
Special pricing due to internet sales, or any discounted pricing from our standard published price as indicated on our website, as well as international orders will not be issued.
Legal (chain of custody) DNA Test Orders
If a written (email) request for a refund is requested prior to the the scheduling of a collection appointment for a legal (chain of custody) DNA test, a refund processing fee of $35.00 per case, plus a $25.00 administrative fee per order will be deducted from any refund.
If a refund is requested after the appointment has been scheduled, but at least one business day prior to the time of the appointment for collection, a fee of $50.00 per person scheduled for a legal DNA collection will be deducted from any refund amount on legal testing, in addition to the above stated deductions, regardless of whether the collection is completed or not.
No refunds will be made after the collection appointment is set, and a confirmation email is sent to the designated email address on the order form, and the appointment time has already passed, whether the collection is completed or not. Proof of sending the email will be the date and time stamp of the email sent.
Refunds for special pricing for internet online orders, or any discounted pricing from our standard published price as indicated on our website, as well as any international orders will not be issued.
Make Your Own DNA Kits
Due to the personalized nature of the the Make Your Own Kit option, which is customized and set up for each client, all payments are final. No refunds will be processed once the Make Your Own Kit information, your case number, sample collection and mailing instructions (and a prepaid FedEx overnight label is also provided to addresses within the U.S.A.) is electronically sent to the ordering person’s email on the order form. Proof of sending the email will be date and time stamp of the email sent, and this email constitutes receipt of service/merchandise in lieu of the DNA collection kit.
All refund inquiries must be submitted via email to orders@dna-paternity-testing.com. Refund requests cannot be taken over the phone. All refund requests must be sent from the email address provided at the time of the order, to verify the identify of the person requesting the refund.