Our office is open from Monday to Friday from 9am to 4pm PST. We are not open on recognized United States holidays.
Shipments to our are accepted during our operating hours and are not accepted on Saturdays, Sundays, or holidays.
Processing begins immediately once the samples arrive at the laboratory. The first step is recording your case arrival and preparing it for testing. This can happen only after all DNA specimens have arrived. You will be notified by email once all samples arrive at the laboratory and you will also be emailed the results as soon as your test is complete.